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Utilities & Water

Nine publication-reviewed Citizen's Charter transactions currently published from the City of San Fernando Water District (CSFWD), a distinct Water District organized under Presidential Decree 198 — not a City Government office or City Engineer division.

This is a bounded collection of nine CSFWD Charter transactions, not a complete inventory of water-utility services. Service availability applies only within CSFWD/PW-CSF coverage — not every San Fernando barangay or property is served. No universal flat new-connection fee, online payment, online application, or 24/7 hotline or office is published; two separate reconnection procedures and one maintenance procedure covering eight technical subtypes are preserved as reviewed.

9 reviewed servicesCity of San Fernando Water DistrictOfficial-source guidance

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9 reviewed services

Reviewed Services

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9 services

Change of Account Name

CSFWD/PW-CSF processes a change of registered account name/ownership on an active water service connection.

Who may avail

Concessionaires with an active service connection

Processing time: 6 minutes

Fee: PHP 500.00

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New Service Application

CSFWD/PW-CSF processes new water service connection applications for eligible residential, commercial, and government entities within its service coverage area.

Who may avail

Residential, commercial, and government entities in the City of San Fernando and Sto. Tomas, Pampanga, within the service coverage area of CSFWD/PW-CSF

Processing time: 9 working days (Day 1-9)

Fee: Assessed application fee (PHP 400.00 residential/government, PHP 1,000.00 commercial) plus tapping/installation, boring/jetting, cutting/breaking, excavation, restoration, and other site-dependent material charges. Not a single flat connection fee.

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Reconnection of Accounts Disconnected Within Twenty-Four (24) Hours

CSFWD/PW-CSF reconnects a water service account that was disconnected for delinquency not exceeding 24 hours, once the amount due is paid.

Who may avail

Inactive/disconnected concessionaires newly disconnected for delinquency, not exceeding 24 hours

Processing time: 1 working day and 6 minutes total; implementation occurs within 24 working hours after preparation of the Job Order

Fee: None (reconnection processing fee); outstanding arrears/water bill must still be paid

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Reconnection of Accounts Disconnected After Twenty-Four (24) Hours

CSFWD/PW-CSF reconnects a water service account that has been disconnected for more than 24 hours, including prior voluntary or delinquency disconnections.

Who may avail

Inactive/disconnected concessionaires, including prior voluntary or delinquency disconnections

Processing time: 9 working days total; the Charter also records 1 working day and 37 minutes of active handling/implementation

Fee: PHP 300.00 if disconnected from the service line; PHP 500.00 if disconnected from the main line; plus market-variable material cost and outstanding account amounts

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Senior Citizen Discount

CSFWD/PW-CSF applies a discount on water consumption for an active connection registered to a senior citizen who resides at the premises.

Who may avail

Active water connection registered to a senior citizen who resides at the premises

Processing time: 3 minutes

Fee: None

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Various MAINTENANCE Services

CSFWD/PW-CSF receives and addresses technical maintenance concerns on an active concessionaire's water service, including leaks, low pressure, water quality, and meter issues.

Who may avail

Active concessionaires

Processing time: Varies by subtype; see variants

Fee: Generally none; water-meter replacement may be charged at market cost when damage was intentionally caused

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Voluntary Disconnection of Water Service Connection

CSFWD/PW-CSF processes a concessionaire's voluntary request to disconnect their water service connection.

Who may avail

Active concessionaires

Processing time: 4 working days total; the Charter separately shows 1 day and 4 minutes of active handling/implementation

Fee: None (processing fee); outstanding obligations remain payable

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Supporting resources

These are CSFWD/PrimeWater support resources, not Charter transactions.

Billing Inquiry

Inquiry tool — not online payment

An official CSFWD website tool that lets a concessionaire enter their account number to view billing/account information.

This is an inquiry tool only. It is not an online-payment facility.

Open Billing Inquiry

(045) 961-5804

  • Account numbers, query inputs, balances, due dates, disconnection results, and other returned customer information are never published or stored here.
  • This is not an online-payment channel; no payment capability is implied.

Feedback and Complaints Mechanism

Shared customer support

The Charter-wide channel for general customer feedback and complaints to CSFWD/PrimeWater management, distinct from technical maintenance reporting.

csfwd@yahoo.com

(045) 961-3546, local 110, 108, or 202

Walk-in: CSFWD Administrative/Finance Office or PrimeWater Commercial Office

Reply standard: CSFWD/PrimeWater Management investigates and replies within three working days from receipt

  • Use this channel for general customer feedback and complaints. To report a technical water-supply or equipment concern (leaks, low pressure, water quality, meter issues), use Various MAINTENANCE Services instead.
  • A Facebook page is named in the Charter as an additional channel, but its exact current authenticated URL was not established and is not published.
  • Complaint contents and complainant information are never published.