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Infrastructure & Public Works

One publication-reviewed Citizen's Charter complaint-intake and referral procedure currently published from the City Administrator's Office (CAdminO), covering roads, bridges, drainage, streetlights, public buildings, and other City infrastructure concerns.

This is a single bounded complaint-intake and referral procedure, not a repair service. Filing a complaint does not establish that the City owns or maintains the affected road, bridge, drainage facility, streetlight, or building; inspection, evaluation, funding, scheduling, resolution, and repair time are not stated and are not published here.

1 reviewed servicesCity Administrator’s OfficeOfficial-source guidance

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Processing of Complaints/and other Issues Related to the Territorial Jurisdiction of the City of San Fernando, Pampanga (Operations Management Services)

The City Administrator's Office - Administrative Services Division receives and logs complaints and other issues related to the territorial jurisdiction of the City of San Fernando, Pampanga, then refers the matter to the concerned Head of Office for appropriate action.

Who may avail

Fernandino residents within the territorial jurisdiction of the City of San Fernando, Pampanga

Processing time: 5 minutes acknowledgment + 11 hours 55 minutes referral = 12 hours (complaint intake and referral only)

Fee: None

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