Acceptance of Water Bill Payments
CSFWD/PW-CSF accepts water bill payments in person and issues an Official Receipt.
Sino ang Maaaring Mag-avail
All CSFWD/PW-CSF concessionaires
Mga Serbisyo
Utilities at Tubig
Siyam na publication-reviewed na transaksyon ng Citizen's Charter na kasalukuyang inilalathala mula sa City of San Fernando Water District (CSFWD), isang hiwalay na Water District na inorganisa sa ilalim ng Presidential Decree 198 — hindi tanggapan ng Pamahalaang Lungsod o dibisyon ng City Engineer.
Ito ay limitadong koleksyon ng siyam na transaksyon ng CSFWD Charter, hindi kumpletong imbentaryo ng serbisyong water-utility. Naaangkop lamang ang availability ng serbisyo sa loob ng saklaw ng CSFWD/PW-CSF — hindi lahat ng barangay o ari-arian sa San Fernando ay sineserbisyuhan. Walang universal na flat na bayad sa bagong koneksyon, online payment, online application, o 24/7 na hotline o tanggapan na inilathala; pinapanatiling sinuri ang dalawang hiwalay na pamamaraan sa reconnection at isang pamamaraan ng maintenance na sumasaklaw sa walong teknikal na subtype.
9 sinuring serbisyoCity of San Fernando Water DistrictGabay mula sa opisyal na source
Maghanap ng Serbisyo
Maghanap ng serbisyo sa kategoryang ito
Maghanap ayon sa pangalan ng serbisyo, deskripsyon, o sino ang maaaring mag-avail.
9 sinuring serbisyo
Mga Sinuring Serbisyo
Ihambing ang mga kinakailangan, oras, bayad, at detalye ng serbisyo.
9 serbisyo
Change of Account Name
CSFWD/PW-CSF processes a change of registered account name/ownership on an active water service connection.
Sino ang Maaaring Mag-avail
Concessionaires with an active service connection
New Service Application
CSFWD/PW-CSF processes new water service connection applications for eligible residential, commercial, and government entities within its service coverage area.
Sino ang Maaaring Mag-avail
Residential, commercial, and government entities in the City of San Fernando and Sto. Tomas, Pampanga, within the service coverage area of CSFWD/PW-CSF
Oras ng pagproseso: 9 working days (Day 1-9)
Bayad: Assessed application fee (PHP 400.00 residential/government, PHP 1,000.00 commercial) plus tapping/installation, boring/jetting, cutting/breaking, excavation, restoration, and other site-dependent material charges. Not a single flat connection fee.
Tingnan ang detalye ng serbisyoReconnection of Accounts Disconnected Within Twenty-Four (24) Hours
CSFWD/PW-CSF reconnects a water service account that was disconnected for delinquency not exceeding 24 hours, once the amount due is paid.
Sino ang Maaaring Mag-avail
Inactive/disconnected concessionaires newly disconnected for delinquency, not exceeding 24 hours
Oras ng pagproseso: 1 working day and 6 minutes total; implementation occurs within 24 working hours after preparation of the Job Order
Bayad: None (reconnection processing fee); outstanding arrears/water bill must still be paid
Tingnan ang detalye ng serbisyoReconnection of Accounts Disconnected After Twenty-Four (24) Hours
CSFWD/PW-CSF reconnects a water service account that has been disconnected for more than 24 hours, including prior voluntary or delinquency disconnections.
Sino ang Maaaring Mag-avail
Inactive/disconnected concessionaires, including prior voluntary or delinquency disconnections
Oras ng pagproseso: 9 working days total; the Charter also records 1 working day and 37 minutes of active handling/implementation
Bayad: PHP 300.00 if disconnected from the service line; PHP 500.00 if disconnected from the main line; plus market-variable material cost and outstanding account amounts
Tingnan ang detalye ng serbisyoSenior Citizen Discount
CSFWD/PW-CSF applies a discount on water consumption for an active connection registered to a senior citizen who resides at the premises.
Sino ang Maaaring Mag-avail
Active water connection registered to a senior citizen who resides at the premises
Transfer of Water Service Line / Meter on Same or Different Location
CSFWD/PW-CSF transfers an active concessionaire's water service line or meter to the same or a different location.
Sino ang Maaaring Mag-avail
Active concessionaires
Oras ng pagproseso: 9 working days total; implementation is scheduled within five working days after job-order preparation
Bayad: PHP 600.00 plus material cost, subject to current market values
Tingnan ang detalye ng serbisyoVarious MAINTENANCE Services
CSFWD/PW-CSF receives and addresses technical maintenance concerns on an active concessionaire's water service, including leaks, low pressure, water quality, and meter issues.
Sino ang Maaaring Mag-avail
Active concessionaires
Oras ng pagproseso: Varies by subtype; see variants
Bayad: Generally none; water-meter replacement may be charged at market cost when damage was intentionally caused
Tingnan ang detalye ng serbisyoVoluntary Disconnection of Water Service Connection
CSFWD/PW-CSF processes a concessionaire's voluntary request to disconnect their water service connection.
Sino ang Maaaring Mag-avail
Active concessionaires
Oras ng pagproseso: 4 working days total; the Charter separately shows 1 day and 4 minutes of active handling/implementation
Bayad: None (processing fee); outstanding obligations remain payable
Tingnan ang detalye ng serbisyoMga suportang resource
Ito ay mga suportang resource ng CSFWD/PrimeWater, hindi transaksyon ng Charter.
Billing Inquiry
Inquiry tool — hindi online payment
An official CSFWD website tool that lets a concessionaire enter their account number to view billing/account information.
This is an inquiry tool only. It is not an online-payment facility.
Buksan ang Billing Inquiry(045) 961-5804
- Account numbers, query inputs, balances, due dates, disconnection results, and other returned customer information are never published or stored here.
- This is not an online-payment channel; no payment capability is implied.
Feedback and Complaints Mechanism
Shared na customer support
The Charter-wide channel for general customer feedback and complaints to CSFWD/PrimeWater management, distinct from technical maintenance reporting.
csfwd@yahoo.com
(045) 961-3546, local 110, 108, or 202
Walk-in: CSFWD Administrative/Finance Office or PrimeWater Commercial Office
Pamantayan sa pagsagot: CSFWD/PrimeWater Management investigates and replies within three working days from receipt
- Use this channel for general customer feedback and complaints. To report a technical water-supply or equipment concern (leaks, low pressure, water quality, meter issues), use Various MAINTENANCE Services instead.
- A Facebook page is named in the Charter as an additional channel, but its exact current authenticated URL was not established and is not published.
- Complaint contents and complainant information are never published.