Utilities at Tubig
Various MAINTENANCE Services
CSFWD/PW-CSF receives and addresses technical maintenance concerns on an active concessionaire's water service, including leaks, low pressure, water quality, and meter issues.
Serbisyo sa Isang Tingin
Active concessionaires
Bago Mag-apply
Mga Kinakailangan
Ihanda ang mga kinakailangang ito bago bumisita sa tanggapan.
- 1
Report of the concern to Customer Service
Saan kukunin: Customer
- 2
Naaangkop lamang: Stolen-meter reports only
For a stolen meter: original Barangay blotter
Saan kukunin: Customer
Mga Hakbang
Paano mag-apply
- 1
Report the concern to CSFWD/PW-CSF Customer Service.
- 2
Customer Service validates applicable requirements, creates a complaint job order, and forwards it to the appropriate technical unit.
Mga Opsyon ng Serbisyo
Mga subtype at variant
Main-line leak repair
- Bayad
- None
- Oras ng Pagproseso
- 1 day upon report
Service-line leak repair
- Bayad
- None
- Oras ng Pagproseso
- 1 day upon report
Meter-stand leak repair
- Bayad
- None
- Oras ng Pagproseso
- 1 day upon report
No water / low pressure
- Bayad
- None
- Oras ng Pagproseso
- 1 day; Day 1-2
Water-quality concerns
- Bayad
- None
- Oras ng Pagproseso
- 1 day upon report
Meter accuracy - high consumption
- Bayad
- None
- Oras ng Pagproseso
- 5 working days after job order
Meter accuracy - low consumption
- Bayad
- None
- Oras ng Pagproseso
- 5 working days after job order
Defective/damaged/stolen meter replacement
- Bayad
- None, or market cost where intentional damage applies
- Oras ng Pagproseso
- 5 working days after job order
Mahalaga
Mahahalagang tala
- Leak reports, no-water/low-pressure complaints, water-quality concerns, meter-accuracy checks, and meter replacement are subtypes of this one canonical service, not separate services or routes.
- A stolen meter report additionally requires an original Barangay blotter.
- This is the technical maintenance-reporting channel. It is separate from the Feedback and Complaints Mechanism, which handles general customer feedback/complaints, not technical water-supply reports.
Opisyal na Source at Beripikasyon
Sinuri ang talaan ng serbisyong ito noong 2026-09-07 mula sa Citizen's Charter Handbook 2025 (1st Edition). Ang BetterSanFernando ay malaya at hindi ito ang opisyal na website ng Pamahalaang Lungsod. Kumpirmahin ang kasalukuyang mga kinakailangan sa opisyal na source o tanggapan bago mag-apply.