Health Services
Respond to Emergency Cases
The Health Emergency Management Staff (HEMS) Unit of the City Health Office provides 24/7 emergency medical services to protect the health and safety of the general population within the City's jurisdiction.
Service at a Glance
All Fernandinos.
Before You Apply
Requirements
Prepare these requirements before visiting the office.
- 1
No prior documentation is required to request emergency assistance
Where to secure: N/A
Steps
How to apply
- 1
Call or radio the C3 command center to report the emergency.
- 2
Wait for the HEMS team to be dispatched to your location.
- 3
Upon the team's arrival, provide your (or the patient's) history and information as requested, and receive first aid.
- 4
Follow the HEMS personnel's instructions or ask questions as needed; if further management is required, you may be transferred to the nearest hospital of your choice after coordination with the receiving hospital.
Important
Important notes
- Actual response and processing time may vary depending on traffic conditions, the severity of the case, and the distance between the scene and the receiving hospital, per the Citizen's Charter.
Official source and verification
This service record was reviewed on 2026-09-01 from City Government of San Fernando, Pampanga Citizen's Charter 2026 (2nd Edition). BetterSanFernando is independent and is not the official City Government website. Confirm current requirements with the official source or office before applying.