Emerhensiya
Lahat
San Fernando, Pampanga
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Imprastraktura at Pampublikong Gawain

Processing of Complaints/and other Issues Related to the Territorial Jurisdiction of the City of San Fernando, Pampanga (Operations Management Services)

City Administrator’s Office (CAdminO)

The City Administrator's Office - Administrative Services Division receives and logs complaints and other issues related to the territorial jurisdiction of the City of San Fernando, Pampanga, then refers the matter to the concerned Head of Office for appropriate action.

Mga paksa ng isyung sakop ng pamamaraang ito

  • Mga Kalsada
  • Mga Tulay
  • Drainage / Pagbaha
  • Streetlight / Pampublikong Ilaw
  • Mga Pampublikong Gusali at Pasilidad
  • Iba Pang Imprastraktura ng Lungsod
The topic does not establish that the City owns or maintains the affected asset. Responsibility depends on ownership and jurisdiction.

Serbisyo sa Isang Tingin

Sino ang Maaaring Mag-avail

Fernandino residents within the territorial jurisdiction of the City of San Fernando, Pampanga

Oras ng Pagproseso
5 minutes acknowledgment + 11 hours 55 minutes referral = 12 hours (complaint intake and referral only)
Bayad
None
Tanggapan
City Administrator’s Office (CAdminO)

Bago Mag-apply

Mga Kinakailangan

Ihanda ang mga kinakailangang ito bago bumisita sa tanggapan.

  1. 1

    Written communication/letter of complaint (1 original copy)

    Saan kukunin: Complainant

Mga Hakbang

Paano mag-apply

  1. 1

    Submit the written communication/letter of complaint in person to the Incoming and Outgoing Receiving Clerk, City Administrator's Office, and have it logged in the client logbook.

  2. 2

    The City Administrator's Office acknowledges and receives the complaint (5 minutes).

  3. 3

    The City Administrator's Office refers the complaint to the concerned Head of Office for appropriate action (11 hours and 55 minutes).

Mahalaga

Mahahalagang tala

  • Published complaint intake/referral processing: 12 hours. This is not a repair-completion time.
  • Actual inspection, evaluation, funding, procurement, scheduling, resolution, and repair time by the concerned office are not stated in the Charter and are not published here.
  • The City may route the concern to the appropriate office. Repair responsibility depends on who owns or maintains the affected road, bridge, drainage facility, light, or property. National, provincial, barangay, utility, subdivision, and private assets may be handled by another authority.
  • Submit in person to the Incoming and Outgoing Receiving Clerk, City Administrator's Office. No online, email, telephone, or social-media filing channel is published for this service.

Opisyal na Source at Beripikasyon

Sinuri ang talaan ng serbisyong ito noong 2026-09-07 mula sa City Government of San Fernando, Pampanga Citizen's Charter 2026 (2nd Edition). Ang BetterSanFernando ay malaya at hindi ito ang opisyal na website ng Pamahalaang Lungsod. Kumpirmahin ang kasalukuyang mga kinakailangan sa opisyal na source o tanggapan bago mag-apply.

Buksan ang Citizen's CharterPahina ng Citizen's Charter